Terms of service
Horizon's Pet Shop — Terms & Conditions
Welcome to Modo Home! By using our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully.
1. Definitions
Cooling-off Period: You have 14 days to cancel your order without giving a reason.
Consumer: A person purchasing items for personal, non-commercial use.
Distance Contract: An agreement made online or by other remote methods.
Durable Medium: A way to retain information unchanged for future reference (e.g., email).
Right of Withdrawal: The right to cancel your order within 14 days of receiving your items.
2. Applicability
These Terms apply to all purchases made through the Modo Home website. By placing an order, you confirm your agreement. In the event of discrepancies, the version most favorable to you as the consumer shall apply.
3. Company Information
Company Name: Two Horizons LLC
Registration: 98-1875249
Address: 16192 Coastal Highway, Lewes, DE 19958, Sussex County, USA
4. Our Offer
We commit to:
- Providing accurate product descriptions and images
- Clearly stating pricing, taxes, and shipping information
- Ensuring that offers are subject to availability and may change without notice
5. Order Process
A binding contract is formed once payment is completed.
An order confirmation will be sent via email.
All payments are processed securely.
We reserve the right to cancel orders due to suspected fraud, stock issues, or pricing errors.
6. Right of Withdrawal
You may cancel your order within 14 days of receiving it.
Notify us by email and return unused items in their original packaging.
Refunds are issued within 14 days of receiving your returned items.
7. Returns & Refunds
Return shipping is the buyer’s responsibility (unless the item is faulty or incorrect).
Items must be unused and in original condition.
Refunds will be processed to your original payment method.
8. Pricing
All prices are listed in USD.
We reserve the right to correct pricing errors without prior notice.
Buyers outside the U.S. are responsible for any local taxes and duties.
9. Product Quality & Warranty
Products will match their descriptions and are quality-checked.
Items are covered for manufacturing defects (misuse is excluded).
Please report any issues within 14 days of delivery.
10. Shipping & Delivery
Orders are shipped to the address provided at checkout.
Standard delivery is within 30 days, unless otherwise stated.
We will notify you of any delays; cancellation is possible if timely delivery cannot be made.
Substitutions may be offered if items are unavailable.
11. Payments
Full payment is due at checkout.
We accept major credit cards, PayPal, and other secure payment methods.
Please report any billing issues promptly.
12. Complaints & Support
Contact us within 7 days of any issue.
We aim to respond within 14 days.
Valid complaints may be resolved by replacement, refund, or repair.
13. Dispute Resolution
We aim for fair resolutions. If unresolved, disputes may be referred to an independent body or mediator.
14. Force Majeure
We are not responsible for delays or failures caused by events beyond our control (e.g., natural disasters, strikes, or system outages).
15. Governing Law
These Terms are governed by U.S. law, unless your local consumer laws offer greater protection.
16. Changes to Terms
We may update these Terms occasionally. The latest version will always be available on our website.