Privacy Policy

Horizon’s Pet Shop — Privacy Policy

At Horizon’s Pet Shop, your privacy is important to us. This policy explains how we collect, use, and protect your personal data. By using our website, you agree to the practices described below.

1. Information We Collect

Personal Information
We may collect the following when you place an order or contact us:

  • Full name
  • Email address
  • Phone number
  • Billing & shipping addresses
  • Payment details (processed securely via trusted third-party gateways)

Usage Data
Collected automatically while you browse:

  • Pages visited, time spent, and click behavior
  • Device, browser, and IP address details

Cookies & Tracking
We use cookies to:

  • Enable essential website functions
  • Personalize your experience
  • Analyze traffic and improve our services

You can manage cookies through your browser settings.

2. How We Use Your Data
We use your information to:

  • Process and deliver your orders
  • Improve our website and services
  • Communicate with you (order updates, support, and — only with your consent — special offers)

3. Data Security
Your data is stored securely.
Payment information is encrypted and handled by PCI-compliant providers.
We never sell or share your data without your consent, except when needed for essential services.

4. Sharing with Third Parties
We only share your information with trusted service providers when necessary, including:

  • Payment gateways
  • Shipping carriers
  • Email and communication platforms
  • Review collection tools

5. Your Rights
You have full control over your data. You may:

  • Access or update your personal details
  • Request data deletion (where permitted)
  • Opt out of marketing communications at any time
  • Manage cookies through your browser

6. Communication Storage
Messages sent through our contact forms or by email may be stored securely to help us provide the best possible service. These remain confidential.

7. Policy Updates
We may update this policy from time to time. The most current version will always be available on our website. Please review it periodically.

8. Contact Us
Have a privacy question or request?
Please get in touch through our Contact Us page — we’re here to help.