Shipping Policy
Horizon’s Pet Shop — Delivery Information
At Horizon’s Pet Shop, we pack every order with care — from playful pet toys to essential accessories — so your items arrive safely and ready to bring joy to you and your pet.
Delivery Options & Shipping Costs
Shipping rates are calculated at checkout based on your location and order weight:
- Standard Delivery: approximately 4 working days
- Express Delivery: approximately 3 working days
- Priority Delivery: approximately 2 working days
Note: Some remote or non-mainland areas may have limited shipping options.
Shipping & Order Weight
Orders up to 25kg
- Delivered via trusted couriers
- Secure packaging to protect your items
- Optional delivery date selection at checkout
Orders over 25kg
- Delivered by courier or pallet service
- May require unloading space at the delivery address
- Scheduled delivery may be arranged as needed
Delivery Schedule
- Delivery Days: Monday–Friday
- No Deliveries: Weekends and public holidays
Order Cut-Off Time
- Orders placed before 1 PM ship the same working day
- Orders placed after 1 PM ship the next working day
Important Information
- Remote Areas: Additional delivery fees may apply for certain locations
- Missed Deliveries: Redelivery charges may apply if no one is available to accept the order
- Damaged Items: Please report any damage within 48 hours of delivery, along with clear photos
Track Your Order
Once your order has shipped, you will receive an email or SMS with a tracking link so you can follow your delivery in real time.
Need Help?
Questions or special delivery requests?
Visit our Contact Us page — our team is here to ensure your Horizon’s Pet Shop order arrives smoothly and on time.